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Caltech IT Ltd has been implementing CRM (Customer Relationship Management) solutions since 1999. Our core applications are GoldMine CRM, HEAT and Microsoft CRM. During this time we have helped more than 400 companies, ranging from some of the largest organisations in the FTSE 100, to small 2-3 person companies. CRM, properly implemented, whether GoldMine CRM, Microsoft CRM (hosted or on-premise), HEAT or ACT, help companies target prospects, win new customers and then manage their relationships with them. It is not about putting a DVD in a drive and "turning on" CRM. It is all about understanding what the customer is trying to achieve and then building a system which helps them get to where they want to be. There is no "silver bullet", no quick easy wins. It needs to be planned and managed ensuring that each stage is tested and agreed before the next one starts. CRM is about business strategy, business processes, user requirements, usability and reporting. We help organisations understand what they need to have in place before they implement a system. We have a tried and trusted implementation approach for all our products depending on the size of company and complexity of the requirement. This approach has been refined over the years to deliver a quality solution on time and on budget. To see what we can do for you, give us a call?  | Microsoft Dynamics CRM 4.0 can be used straight out of the box to get you up and running almost immediately.But more importantly it can be configured and developed to do almost anything that you want. The way we implement it is by using the KISS (Keep It Small and Simple) approach, at least to start with. Start small - keep the implementation simple, get user adoption and then grow the system. Walk before you run! more... |
| GoldMine CRM. If you are looking for a powerful CRM system without the complexity of the enterprise products but is quick, easy to use and delivers great Return On Investment. Perfect for small to mid size companies through to departments in large organisations, GoldMine is the choice of literally millions of users worldwide
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| ACT by Sage 2009 - With over 2.8 million users worldwide ACT is the worlds best selling contact database. Its simple to use and easy to set up. It is the perfect solution for small companies who need to keep in contact with their customers and prospects.
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 | HEAT Service & Support software is just Simply Powerful. It is the most popular help and support desk software of choice for thousands of companies worldwide. With its associated help desk toolset it enables companies to manage their help desk and assets....
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Microsoft Dynamics CRM:Microsoft Dynamics CRM offers complete Customer Relationship Management and is available in three editions. Workgroup Edition for up to 5 users, Professional Edition for unlimited users and Enterprise Edition for multiple tenancy implementations. The software is hosted on premise. Hosted Microsoft CRM software:However if you prefer not to host the software yourselves then we offer a full hosting service. Hosted Microsoft CRM software enables you to have all the functionality of on premise CRM without the “back end stack” needed to run it. All back-ups are done on a regular basis so you don’t have to worry Goldmine:Goldmine is an award-winning software package that offers your business complete solutions for prospect/ lead management and customer relationships. The latest version of the software, GoldMine Premium Edition has an integrated support desk module. We also supply range of products which add to the core functionality of the product. ACT by SAGE:ACT by SAGE is the number one selling contact management software worldwide. With ACT by SAGE, you can now work so much more effectively than before, with all your contacts easily accessible you can not only see what tasks need to be completed but also what has happened to your contacts previously. ACT software:ACT software enables you do your work with ease helping you achieve your targets effortlessly. With ACT software, you can have all of your relationships under an integrated view, all in one location that is easy to access. ACT software – the Number one best selling Contact Manager. HEAT software:Heat software has been developed over the past 20 years and has modules such as call logging, alert monitor, HEAT messaging centre and the Business Rules monitor It also offers additional linked in products such as self service, knowledge base and asset tracking. For more on HEAT software contact us. HEAT call logging:The HEAT call logging module is where your agents log calls. It allows you to track each call and escalate as necessary. This is the only module that uses a license. The other modules allow technical staff and customer’s access to their assigned calls. Caltech has been implementing HEAT call logging software for over 8 years. |
