- Caltech maximise the efficiency of every CRM system, from implementation to training to ongoing development with integration at the very core of the process.
- Caltech always offer the most appropriate option and never take an ‘off the shelf’ approach regardless of whether the client is an SME or large blue chip organisation
- Caltech’s qualified, experienced & knowledgeable staff means clients have a real sense of confidence
- Caltech is reliable, results driven and determined to make a positive difference to every clients’ business
- Caltech offer excellent value for money and ensure it offers the best possible price for your investment
- Caltech offers a range of services to ensure that your CRM is a success, from the initial consultation to training, consultancy, implementation and integration
- Working with Caltech can help to reduce wasted time, effort and money
Caltech has a tried and trusted implementation approach for all its products, GoldMine, HEAT and Microsoft Dynamics CRM, depending on the size of company and complexity of the requirement. This approach has been refined over the years to deliver a quality solution on time and on budget.
The major advantage of CRM from Caltech for your business is that it delivers a system based around your requirements that will really work for you, and produce some exciting results. CRM properly installed can really help you target prospects, win new customers and then manage relationships with them. It is not about putting a DVD in a drive and “turning on” CRM. It is all about understanding what you are trying to achieve and then building a system that helps to get where you want to be. There is no silver bullet and there are no quick easy wins. CRM needs to be planned and managed ensuring that each stage is tested and agreed before the next one starts....
For more information or a guide to avoid common mistakes when implementing CRM, contact Catherine@caltech.co.uk
If you are looking for a new CRM system or already have a system and require support, upgrades, training or system development Caltech can help.
Caltech – Supplier of Choice for CRM
Caltech is one of the UK’s leading suppliers & implementers of customer relationship management systems. It works with clients to maximise loyalty, awareness and sales through improved communications and operational integration.
Established in 1999 and based near Leeds in Yorkshire, Caltech specialise in CRM and is totally focused on maximising CRM use for its clients. Caltech have consistently and successfully implemented CRM solutions from small 2 – 3 person companies, to some of the largest organisations in the FTSE 100.
In the case study library there are many organisations we have worked with and many industries that have benefitted from Caltech’s implementation of CRM.
Choosing the CRM system to suit your organisational needs can be a difficult and confusing task, but pivotal to the success for you. Caltech gain a clear understanding of what you are looking for and then consider the right solution for your needs, GoldMine, MS CRM or HEAT, on premise or hosted.
Enjoy exploring our site and find out how Caltech can help your organisation.
Microsoft Dynamics CRM 4.0 has revolutionised the way that organisations work with, and retain their most valuable component: their customers. Organisations working with CRM are fortunate to work with the familiar look and feel of Microsoft Outlook...
Goldmine is a powerful CRM system that is quick, easy to use and delivers a great Return On Investment. All 3 editions provide excellent contact management functions...
Heat is a popular help and support desk software of choice for thousands of companies worldwide. With its associated help desk toolset it enables organisations to manage their help desk and assets, reduce costs and elevate service levels...
ACT by Sage 2009 - With over 2.8 million users worldwide ACT is the worlds best selling contact database. Its simple to use and easy to set up. It is the perfect solution for small companies who need to keep in contact with their customers and prospects.
Goldmine
Goldmine is an award-winning software package that offers your business complete solutions for prospect/ lead management and customer relationships. The latest version of the software, GoldMine Premium Edition has an integrated support desk module. We also supply range of products which add to the core functionality of the product.Microsoft Dynamics CRM
Microsoft Dynamics CRM offers complete Customer Relationship Management and is available in three editions. Workgroup Edition for up to 5 users, Professional Edition for unlimited users and Enterprise Edition for multiple tenancy implementations. The software is hosted on premise.Hosted Microsoft CRM software
However if you prefer not to host the software yourselves then we offer a full hosting service. Hosted Microsoft CRM software enables you to have all the functionality of on premise CRM without the "back end stack" needed to run it. All back-ups are done on a regular basis so you don't have to worryACT by SAGE
ACT by SAGE is the number one selling contact management software worldwide. With ACT by SAGE, you can now work so much more effectively than before, with all your contacts easily accessible you can not only see what tasks need to be completed but also what has happened to your contacts previously.ACT software
ACT software enables you do your work with ease helping you achieve your targets effortlessly. With ACT software, you can have all of your relationships under an integrated view, all in one location that is easy to access. ACT software - the Number one best selling Contact Manager.HEAT software
Heat software has been developed over the past 20 years and has modules such as call logging, alert monitor, HEAT messaging centre and the Business Rules monitor It also offers additional linked in products such as self service, knowledge base and asset tracking. For more on HEAT software contact us.HEAT call logging
The HEAT call logging module is where your agents log calls. It allows you to track each call and escalate as necessary. This is the only module that uses a license. The other modules allow technical staff and customer's access to their assigned calls. Caltech has been implementing HEAT call logging software for over 8 years.
Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887