2009 August | Caltech

30
August

blog

Did you search for GoldMind and mean GoldMine?!
August 30th, 2009 / Catherine / 0 comments If you did wish to search for GoldMine you aren’t the only one! We have had several contacts recently asking us about this solution “GoldMind”. When I first joined Caltech I found myself upsetting many customers or causing great laughs … Continue reading →...

29
August

blog

read more

Software for Customer Relationship Management
August 29th, 2009 / Catherine / 0 comments Initial discussions from many of our contacts start with “What is the best software for us to manage customer information?” This is a huge question and thus I felt it would be a great question to tackle on our Caltech … Continue reading →...

28
August

blog

read more

What does CRM stand for?
August 28th, 2009 / Catherine / 0 comments CRM = Customer Relationship Management In conversations I talk about CRM and the next question is often “and what is that?!” Customer Relationship Management is just that – managing customers effectively and efficiently. Ensuring leads are followed up and none … Continue reading →...

27
August

blog

read more

Marketing and Event Management Return on Investment
August 27th, 2009 / Catherine / 0 comments Marketing budgets cut, marketing on a shoe string, return on investment… Have you tracked your marketing campaign or event? These are the questions that marketers are being asked more and more frequently by our senior managers… Using CRM (Customer Relationship … Continue reading →...

26
August

blog

read more

GoldMine Hints and Tips : Plus View to Find Customer Address
August 26th, 2009 / Catherine / 0 comments Hints and Tips for GoldMine Frequently asked question! For any more let us know and we can address on this blog! The GM+View Tab, introduced in GoldMine 6.0, can display relevant information about the contact you are on from just … Continue reading →...

26
August

blog

read more

Software for Marketing
August 26th, 2009 / Catherine / 0 comments Targeting the right information to the right people. This is the real benefit of CRM to the marketing teams. CRM has such a wealth of information in it, names, contact details, buying preferences, solutions they have and solutions they don’t … Continue reading →...

25
August

blog

read more

Use CRM to its fullest to reap the best rewards
August 25th, 2009 / Catherine / 0 comments CRM really has worked for so many organisations and it manages their data, relationships and has a wealth of information so it is really important that you are using your CRM system to ensure that you are getting the most … Continue reading →...

24
August

blog

read more

GoldMine Standard Edition 6.5 Q&A
August 24th, 2009 / Catherine / 0 comments We have GoldMine Standard Edition V6.5 and we are having the following problems: It doesn’t work with IE 7 or 8 – It doesn’t work with Office 2007 which we now all have and we are having trouble with the … Continue reading →...

23
August

blog

read more

What are Microsoft Dynamics Accelerators?
August 23rd, 2009 / Catherine / 0 comments We have Microsoft Dynamics CRM and have heard that the “accelerators” are add ons to the product – how do we get these? The accelerators are a free add on to the Microsoft Dynamics CRM software. They give extra functionality … Continue reading →...

22
August

blog

read more

Not for Profit Software / CRM
August 22nd, 2009 / Catherine / 0 comments Caltech have been working with NFP organisations for many years and our NFP customers are using either GoldMine or Microsoft CRM. Customers range from education and training, health care, NHS, regeneration organisations and charitable organisations. CRM is a very versatile … Continue reading →...