Hi,
As 2010 comes to a snowy close it seems like only a few months ago I sat and wrote the end of message for last year! With the terrible snow at the beginning of the year it certainly seemed like a mammoth task to get where we needed to be both in business and physically!
However, this year I have commenced Caltech’s transformation. The business is now slicker and our processes even tighter than ever. This will aid customer experience and allow us to provide more development expertise.
Our support desk has been monitored over the year and we are ensuring all calls are closed to requirements quickly and swiftly. The feedback has been excellent with 100% of people saying that Caltech’s communication support is good or excellent, 96.5% of people saying their case was closed to their satisfaction and 100% people saying that they would recommend Caltech’s support. So thanks again for your comments and answers on the surveys, and do keep them coming in.
We are running an exceptional offer on GoldReach until 20th December 2010. Contact Catherine@catlech.co.uk to find out more.
This year we have welcomed John Hesman who is a C# developer. John has brought a wealth of skills to the business which compliments our project management and ethos of CRM for our clients.
Don’t forget to register for any of our free webinars you may have interest in. Details on the newsletter.
To this end, I wish you all a very Merry Christmas and a prosperous new year.
Phil Callaghan
managing director, Caltech
During 2011 Caltech are running lots of free sessions to help our clients maximise the use of GoldMine.
To register for one of these sessions, please email george@caltech.co.uk confirming the session you would like to join.
10th Janaury 10 am
Check out GoldMine Premium Edition
for people new to GoldMine
24th January 2011 08.30 am
Whats new in GoldMine Premium Edition v. 9.1
For clients familiar or using GoldMine Premium
10th February 2011 08.30 am
Check out GoldMine Premium Edition v. 9.1
For people new to GoldMine
PS dont forget to register for one of these events contact george@caltech.co.uk confirming session and time. Speak to you then!
Join us at one of our free web demonstrations. To register please email George@caltech.co.uk, confirming the session and date.
10th January 2011 08.30
Showcashing Microsoft CRM 2011
For people new to Microsoft CRM 2011 online or on premise
18th January 2011 10am
So what’s new in Microsoft CRM 2011
For clients using or familiar with Microsoft Dynamics CRM
24th January 2011 10am
Making marketing work using MS CRM 2011
10th February 2011 10am
Sales and Microsoft Dynamics CRM 2011
24th February 2011 08.30 am
Microsoft Dynamics CRM 2011 for customer service and account management
24th February 2011 10.00 am
Why Microsoft Dynamics CRM 2011 for Not for Profit Organisations
p.s. Don’t forget to register your place at any of these events please send an email to George@caltech.co.uk confirming the session you would like to join! Speak to you then.
Hi,
As 2010 comes to a snowy close it seems like only a few months ago I sat and wrote the end of message for last year! With the terrible snow at the beginning of the year it certainly seemed like a mammoth task to get where we needed to be both in business and physically!
However, this year I have commenced Caltech’s transformation. The business is now slicker and our processes even tighter than ever. This will aid customer experience and allow us to provide more development expertise.
Our support desk has been monitored over the year and we are ensuring all calls are closed to requirements quickly and swiftly. The feedback has been excellent with 100% of people saying that Caltech’s communication support is good or excellent, 96.5% of people saying their case was closed to their satisfaction and 100% people saying that they would recommend Caltech’s support. So thanks again for your comments and answers on the surveys, and do keep them coming in. Your opinions are valuable to us.
With Microsoft CRM 2011 launch just around the corner we have been offering lots of web demonstrations of the exciting changes and additions. Great enhancements include an even tighter integration with Microsoft Outlook, less clicks, user customisations and grouping of records. Other excellent additions include a new ribbon effect and real time dashboards that can be role tailored. If you would like to find out more about Microsoft CRM 2011 call us or join us at one of our web demonstrations, dates at the bottom of our newsletter.
This year we have welcomed John Hesman who is a C# developer. John has brought a wealth of skill and experience to the business which complements our project management, and ethos of CRM for our clients. We are also pleased to welcome Vindhiya Wijeratne in January 2011, who also joins Caltech CRM as a developer.
To this end, I wish you all a very Merry Christmas and a prosperous new year.
Phil Callaghan
managing director, Caltech
Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887
