Monthly Archives: July 2012

29
July
blog
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The 4 parts of CRM part 4
The 4 parts of CRM part 4
July 29th, 2012 / Catherine / 0 comments The 4 parts of CRM part 4 the final day and the final component is interaction Interacting through social media will build the relationship - are you are reciprocating through twitter, retweeting, mentioning and introducing....
29
July
blog
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The 4 parts of CRM part 3
The 4 parts of CRM part 3
July 29th, 2012 / Catherine / 0 comments The 4 parts of CRM part 3 My third component is Closeness what do you know about the contact you are building your relationship with?  What are their interests and where do you record this? What matters to them.  What … Continue reading →...
28
July
blog
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The 4 parts of CRM part 2
The 4 parts of CRM part 2
July 28th, 2012 / Catherine / 0 comments The 4 parts of CRM part 2 day 2: Trust As mentioned in day 1, trust is a major factor of customer relationship management.  Getting under someones skin, what values they have, what matters to them, what you say and … Continue reading →...
26
July
blog
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CRM Training
CRM Training
July 26th, 2012 / Catherine / 0 comments Get your CRM Training right!  Ensure your CRM solution is performing and your end users are using it. Here are my top tips to ensure that you are getting the most from you CRM solution and how to get it … Continue reading →...
12
July
microsoft-dynamics-crm-features-and-news
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CRM for Marketing
CRM for Marketing
July 12th, 2012 / Catherine / 0 comments CRM for marketing offers a strategic and an operational solution. It enables your organisations data to be gathered quickly, to parameters, and utilised effectively. It will help drive profitability and customer satisfaction.  One of the most important assets any organisation … Continue reading →...
11
July
blog
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Microsoft CRM Reduces Churn
Microsoft CRM Reduces Churn
July 11th, 2012 / Catherine / 0 comments Microsoft CRM reduces churn and improves customer retention. I have listed my top 10 ideas of how to reduce churn using Microsoft CRM : 1.  Use activities to schedule reminder tasks to prompt you or your colleagues to follow up … Continue reading →...
10
July
events
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Free Microsoft Dynamics CRM webinars
Free Microsoft Dynamics CRM webinars
July 10th, 2012 / Catherine / 0 comments Join Caltech for our Free Microsoft Dynamics CRM webinars during July 2012 Caltech is hosting free Microsoft Dynamics CRM webinars on 19th July at 3.30pm And 26th July at 3.30pm These free to attend web sessions will demonstrate Microsoft Dynamics … Continue reading →...
10
July
blog
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Microsoft CRM Mobile
Microsoft CRM Mobile
July 10th, 2012 / Catherine / 0 comments Microsoft CRM Mobile or CRM Anywhere is due out September 2012 time. It’s a much awaited addition to Microsoft Dynamics CRM capability. It will provide the following There will be a cross platform, mobile client for windows phones 7.5, iPads, … Continue reading →...