Yes!  Bad CRM is almost as good as no CRM.  Every organisation can benefit from CRM…

 Do you need:

• A single database for prospects, customers, suppliers and staff or a separate database that only authorised employees are allowed to access?
• An in-house contact management system?
• A unified diary?
• The ability to see all emails going in and out of the business?
• A sales funnel – scheduling and following-up calls?
• Mail merging of all documents?
• Fax shots/email shots to be handled automatically?
• The ability to link all correspondence to the company record, so that authorised staff can see what has been said, by whom and when?

• An intranet with documents, which are required company wide – ie price lists, Health and Safety documentation, etc.?
• Do you have employees who work out of the office – do they need access to clients’ history, turnover information?
• Support desk software – How many support calls are being generated by your customers or internal staff. How long do they take to be answered? Are the customers happy with your service?
• Management Reports?

If your answer to any of these questions is yes, then contact Caltech to see what else we can do!

 We work hard for our customers to ensure that CRM works hard for them.