Caltech IT Ltd is committed to service delivery that is totally customer focused.  This philosophy is underpinned by our Customer Care Policy.
At the heart of this commitment is honest and open communication.  This communication is not limited to our customers but also to our staff.  We work in partnership with customers, suppliers and staff to achieve jointly set project goals.
Communication begins from initial meetings right through to project completion and beyond.  Responsible, accountable people are assigned to ensure the highest standards of customer care.  There is always a name and face to take responsibility.
We carry out regular customer surveys to thoroughly understand what we do right and what we, sometimes, do wrong.  It is only by understanding these issues can we continue to develop the business.
Customer Care Policy

Caltech IT Ltd aim to provide a professional service to satisfy our customers quality and delivery expectations and demands.

• To achieve this, our objectives are to: -Establish customer needs and perception of products and services as early as we can.
• Customise our products and services to ensure they are designed, produced and delivered to meet our customer requirements quickly, efficiently and at a cost that is not prohibitive.
• Provide customers with effective and innovative solutions to their problems.
• Facilitate a teamwork approach with all involved parties to ensure client expectations are realised.
• Provide communication links and systems at all appropriate levels in order to maximise responsiveness and co-operation.
• Seek to minimise disruption to customers in the delivery of these services.
• Facilitate project reviews to improve quality with the aim of developing continuous improvement to all added value aspects.

Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887