Call Centre and Customer Management Expo opened yesterday.  Caltech partnered with FrontRange showcasing GoldMine and HEAT!  The first day was really busy and we had a great response.  It was exciting to be at the show with FrontRange and some exceptional speakers!

There was a great hype at Deborah Meaden from Dragons Den and everyone commented “she has just walked past the stand!”  There was a queue gathering before all the key note speaker slots and I did manage to catch Colin Shaw and heard some interesting news and thought provoking messages about retaining customers in a recession.

Caltech are also showcasing GoldReach at the show which is a new Caltech led product.  Its a direct marketing system that is fully integrated with GoldMine allowing users to see who has opened emails etc. and then follow up actions by group within GoldMine taking out several onerous man hours of tedious keying in!

Last day of the show is today so heres to a great show with more exceptional speakers!