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« Extend Microsoft CRM Functionality
GoldMine Best Practise – Customer Service »

GoldMine Essential to Customer Experience

posted on 19th February, 2010 by Catherine

Using GoldMine database CRM can really aid customer experience – and here is how it can enable your organisation to guide you to customer experience success:

  1. GoldMine CRM will manage cases for you  from initial contact through to sale and account management
  2. Route cases successfully using GoldMine
  3. GoldMine can aid resolution of support calls with a quick search and automated tracking
  4. GoldMine will manage your contracts and support (expedite or automate) how you want your contracts managed
  5. GoldMine can work in holding essential information and collateral – its all at hand
  6. Schedule appointments and manage staff easily
  7. Using GoldMine will aid your staff to turn data into knowledge that they can use

 

BUT don’t take our word for it…

To find out more about GoldMine contact george@caltech.co.uk or call Jonathan 01924507280

Alternatively come along to our GoldMine CRM Forum on 9th March in Yorkshire and meet FrontRange.

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