Online Support
Case StudiesThursday 28th of August 2008
| Case Studies |
“GoldMine has given us what we were looking for, a unified way of dealing with customers. As a result we’ve become very successful at cross-selling.” -Steve Songaila, Director “We now have a state-of-the-art solution that enables repetitive tasks to be completed in seconds and allows sales people to stay on top of opportunities,” -Mark Waite, Corporate Sales Manager
“HEAT provides us with a system that can be customised to the way we want it to work - with the previous system we had to fit the way it worked." -Dave Smillie, Information Systems Analyst “With HEAT the team is able to log and accurately report on all the calls that come through to the support desk. It means I can provide valuable management information.” -Paul Harrison, IT Manager “In just 18 months, Ventura has bought itself almost entirely in line with the ITIL best practice documents,” -Lee Madden, Service Desk Manager |
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