Home arrow Online Support arrow Case StudiesThursday 28th of August 2008

Case Studies

GoldMine

“GoldMine has given us what we were looking for, a unified way of dealing with customers. As a result we’ve become very successful at cross-selling.”

            -Steve Songaila, Director

“We now have a state-of-the-art solution that enables repetitive tasks to be completed in seconds and allows sales people to stay on top of opportunities,”

            -Mark Waite, Corporate Sales Manager

HEAT

“HEAT provides us with a system that can be customised to the way we want it to work - with the previous system we had to fit the way it worked."

            -Dave Smillie, Information Systems Analyst

“With HEAT the team is able to log and accurately report on all the calls that come through to the support desk. It means I can provide valuable management information.”

            -Paul Harrison, IT Manager

“In just 18 months, Ventura has bought itself almost entirely in line with the ITIL best practice documents,”

            -Lee Madden, Service Desk Manager