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Home arrow Online Support arrow FAQs and HelpWednesday 19th of November 2008

FAQs and Help

Got technical questions? We've got answers…
Take a look at what others have asked about GoldMine®:

Can I use GoldMine® with my
Novell network?
 Yes, but because the Novell network client drivers have been shown to exhibit problems that can seriously endanger your data, we recommend the use of Microsoft’s client for Novell networks when using GoldMine® in a Novell network.
Does GoldMine® interface with Palm and CE Devices?
 Yes GoldMine® 4.0, 5.0, 5.5 & 5.7 and Sales & Marketing all synchronize with Palm and Windows CE devices via built-in synchronization module. More information can be found in the manuals dedicated to the subject for each version of GoldMine®.
How do I create a complete
backup of GoldMine®?
 See FactsBack Document #503 for more information on reliably backing up your GoldMine® system.
Which fax devices are supported in GoldMine®?
 RightFax, FaxRush, Zetafax, Delfax and WinFax are the supported fax solutions usable with the GoldMine® link to Microsoft Word.
Can I use GoldMine® to dial the phone?
 Yes. GoldMine® uses your modem to dial the telephone. GoldMine® has a number of built-in functions that are utilised by a number of add on products to really integrate your phone system with your database.
What types of databases does GoldMine® support?
 The standard editions of GoldMine® 4.0 and 5.0 support dBase IV tables only. GoldMine® 4.0 Enterprise supports InterBase 4.2, MSSQL 6.5/7.0, Oracle 7.3 and dBase IV tables. GoldMine® FrontOffice 2000™ Server supports MSSQL 7.0 & MSSQL 2000 while remote FrontOffice users have the option of using dBase IV or MSSQL 7.
How can I obtain the most recent patches available for my version of GoldMine®?
 GoldMine® 4.0, GoldMine® 5.0 and GoldMine® FrontOffice 2000™ version updates are not available for download from the web. You must either obtain an update CD from the Caltech Sales department.
Where can I search for more
technical information about GoldMine®?

The GoldMine® Software Online KnowledgeBase is available 24-hours a day and is packed with information collected by technical support on all versions of GoldMine®. [Select Knowledgebase from the Online Support menu.]

The GoldMine® Newsgroups are available 24-hours a day for you to interact with other GoldMine® users including GoldMine® Software Technical Support Representatives. [Select a Newsgroup from Online Support → Newsgroups menu.]

Where can I find the latest
GoldMine® Product manuals?
 Product manuals from GoldMine® 3.2 through to our current products are available for download from the Online Support menu.
I got a database error, what
can I do?

For information on deciphering and solving database errors, click on the appropriate version:

GoldMine® 5.0 or Sales & Marketing

Where can I find more information on the built-in GoldMine® Report Writer?
GoldMine® 4.0
GoldMine® 5.0 or Sales & Marketing
Where can I find more information on the LOOKUP.INI
 A document discussing how to create and use the LOOKUP.INI to automatically update fields according to the date entered into other fields can be found by clicking here.