Team based contact management that dramatically improves customer acquisition and retention by allowing a single source of customer information to be accessed throughout the organisation. GoldMine takes your sales, service  — and your business — to the next level.

 New Support Module!

Reduce your customer service costs, while increasing customer satisfaction by deploying GoldMine Premium's Support Module.

• Serve customers faster and more effectively
  
  
• Increase technician productivity
  
  
• Lower cost of service
  
  
• Reduce training time

Features

• A robust set of field-proven customer relationship management (CRM) tools that take you beyond simply automating sales information
  
  
• Company-wide visibility — Instantly access an overall company view of customer relationship and contact information, including complete histories, sales, and calls
  
  
• Workflow enhancements, Contact Search Center — Within GoldMine Corporate you can streamline multiple-step processes-without having to move customer contact records
  
  
• Automation — Automate database administration and mass mailings. Easily generate targeted, personalised email, letters and faxes from a central location.
  
  
• Team-based collaboration — Share critical information across teams or the organisation, inside and outside your office
  
  

• Business intelligence — Access business intelligence tools by integrating Microsoft Reporting Services, enabling you to analyse your data and schedule reports to automatically email to users
  
  
• Reporting and analysis management — Analyse your leads, sales, and marketing. Create, manage, preview and generate reports from a central area.
  
  
• Microsoft Reporting Services integration — Leverage functionality within Microsoft SQL
  
  
• GoldMine+Browser — View information from external sources, such as databases, back-office systems, and websites
  
  
• Pluggable Active X/HTML Containers — Use this seamless development tool to integrate applications such as SoftPhone
  
  
• Remote data access — Web access via iGoldMine™ or iGoldMine Plus™
  
  
• Synchronization — Automate synchronisation via GoldSync® [make this a link]
  
  
• Integration with Microsoft® Outlook® and Exchange — Enable GoldMine and Outlook users to share contacts, email, calendaring and scheduling
  
  
• Advanced capabilities for CRM — add advanced functionality with initial deployment or when you are ready, with valuable extensions such as FrontRange Voice IP Contact Center, GoldMine IP Voice Suite (VoIP) [add link FrontRange Voice]
  
  
• Integration with industry-leading HEAT Service & Support — Combine GoldMine and HEAT to gain a complete view of relationships and all interactions with contacts, including customer service and IT help desk issues [link to Heat]

A real-world solution that delivers comprehensive and consistent customer information, as well as rapid results sales force automation.

• Increase your sales
• Analyse marketing programs
• Mobilise your information
• Leverage the Web
• Improve communication