Need the full capability of HEAT without the full install?
How many times has one of your support technicians been stopped by a customer either on the way to or from another call? How many of these ad hoc fixes go unrecorded? By providing secure browser based access to HEAT support agents have the ability to close calls as they are completed, pick up new calls or log unexpected ones.

HEAT WebCentre provides you with an accurate view of the support delivered throughout the organisation. Where service levels are in place a fix may have been provided within the time allowed but by the time your agent is able to log the resolution your SLA has breached - skewing your reports.

In other words, you are not able to provide your customers with a true reflection of the service provided.

Secure browser based access the central HEAT system also allows agents to make better use of their time by picking up calls while they are away from their desk and prevent return trips to the same site or part of the building.

For more information about HEAT WebCenter contact FrontRange Solutions to discuss your individual requirements.