Mobile support staff are an expensive resource. A single fix may involve a days travelling time. Where you are providing support for more than one site, remote support tools are a valuable addition to keep operating costs to a minimum. HEAT Plus Remote Support Suite increases the speed of call resolutions enabling agents to resolve more calls per day and therefore positively impact end user productivity. In particular, remote support provides rapid fixes with minimal disruption.

At all times utmost security is maintained. Customer or employee and agent meet at a website from where the end user downloads a tiny zero deployment client.

Overcomes the challenges of remote management

This bypasses the need to compromise your firewall, plus the support broker automatically uninstalls the application at the end of each session preventing any further access.

Research shows that by adding remote support tools you can reduce the number of calls escalated to second line by 30-40%. HEAT Plus Remote Support Suite allows support agents to securely take control of an end users' desktop to see where the issue lies and show the end user how to fix the problem if it occurs again. It even has remote reboot capabilities.

Download HEAT Remote Support Suite Brochure