Research shows that increasing customer loyalty by as little as 5% the average company increases revenue by 25%.

HEAT Service & Support gives you the tools to standardise and prioritise your support delivery. Whether you are supporting customer facing colleagues or customers themselves; having the ability to log, track and monitor individual requests for service is vital.

HEAT allows you to accumulate, manage and coordinate information from various data and knowledge bases. It enables you to drive down the cost of support delivery by increasing first line resolutions.

You can create and share best practices, pinpoint common issues and improve processes to drive overall business performance .
It doesn’t have to take months before your support centre is delivering true value. HEAT delivers rich functionality and customisation out of the box. So you can focus on providing support without worrying about the support mechanism.

HEAT can be adopted by a single organisation or be deployed centrally to service many departments. In fact, once installed in a single function, it rapidly becomes the model solution for others to emulate.

Once operational, employees find HEAT easy to use and extremely adaptable to the functional needs of their support service. Now there is no need for a call to go unlogged. By using a simple query form, the issue is captured and can be routed, tracked and monitored.

Download HEAT Service & Support Brochure