Firstly we look at what you are trying to achieve, giving realistic options of what is available for your needs. The benefit can be enormous but the implementation needs project managing and all staff need to be brought in to the reasoning behind the proposed solution.

Do you need:

• A single database for prospects, customers, suppliers and staff or a separate database that only authorised employees are allowed to access?
• An in-house contact managment system?
• A unified diary?
• The ability to see all emails going in and out of the business?
• A sales funnel - scheduling and following-up calls?
• Mail merging of all documents?
• Fax shots/email shots to be handled automatically?
• The ability to link all correspondence to the company record, so that authorised staff can see what has been said, by whom and when?
• An intranet with documents, which are required company wide - ie price lists, Health and Safety documentation, etc.?
• Do you have employees who work out of the office - do they need access to clients' history, turnover information?
• Support desk software - How many support calls are being generated by your customers or internal staff. How long do they take to be answered? Are the customers happy with your service?
• Management Reports?

Management Consulting: We provide highly trained software professionals to supplement a company’s project team. Whether developing a complex integration effort, or an Intranet/Internet based application for corporate use, Caltech team will help design and build the solution that's right for each individual client. Our expertise is available just as long as it is needed to accelerate project development and ensure that a project is completed with the best technology, on time and on budget.

Technical Consulting: Technology in business should provide the infrastructure that enables the efficient and profitable operation of the business. This is a simple statement, as all mission statements should be. However, it should always be remembered that reason that information technology is provided for business lies in the name ~ information technology. Unless I.T provides information on which the business can make decisions and/or improve operational efficiency, then technology has no place in the business enterprise Caltech will strive to work with clients to ensure that their return on investment in technology is maximised as soon as possible.