Putting your contact information into a CRM system is one thing. Getting the data back out is an entirely different process.

All three software applications  include many prefabricated reports that are meant to cover a great many industries in a general fashion. If these reports satisfy your needs that is wonderful. You will soon be on your way. For those industries that have a more specific, or personalised needs, you will need to use a more advanced reporting process.

Microsoft CRM includes SQL Reporting Services while GoldMine and HEAT  supports custom reporting through Crystal Reports. Caltech I.T. Ltd. can customise reports for you, utilising the special information that you keep in your CRM  database. If you already have internal reports that you use, we can analyse those reports and utilise these reporting features to continue supporting your reporting needs.

Our programmers have been making custom reports for our diverse client base for years. If you have a question about whether a particular reporting need can be met, contact us. You would be amazed by what we have been able to do for others. You will be astounded by what we can do for you.

With all the information in your system you will need to be able to run reports to see exactly what is happening to your business.