Local authorities, government teams and public services are approaching joined up working procedures and are required to share information to a level like never before.

CRM offers a platform in which to do all this and more.  CRM can help to gain efficiencies and offer the relevant information to the right people quickly.  It will help to support internal processes and keep administration costs to a minimum.  It offers the tools to do many jobs efficiently.

Benefits:

• Improved customer service
• Compliance and quality trail
• Collaborative working cross departments
• Data security – with record curtaining
• A full history of information that refer to a citizen or building (link to housing through building)
• Automation of repetitive administration tasks
• Easy reporting to get the right information to the right person to action

For more information about the public services or councils that Caltech have worked with, or for more information contact George@caltech.co.uk