The (Microsoft CRM) MS CRM accelerators are software add ons, free from Microsoft that can be added to your Microsoft CRM system to enable extra functionality.  They enhance systems to make them do more.  For example the event manager will take the strain from running events by managing delegates, with a click of a button print delegate badges and keep a total of the budgets, in a central repository so if there are many people working on one event they have access to this information.

 

Social Media accelerator is a new accelerator and a popular choice.  As more and more people turn to Twitter, it makes sense to find out what really matters to that client and give your organisation that information within their contact record – giving a truer than ever 360 degree view of your customer. 

 

The accelerators that are available include :

 

CRM Notifications

Analytics

Sales Methodologies

Event Management 

E-Service Portal

Extended Sales Forecasting

Business Productivity

Enterprise Search

Social Media Networking

 

If you would like a free copy of the social media networking paper that Microsoft have produced please contact Catherine@caltech.co.uk

 or to find out more about the accelerators see:

http://www.caltech.co.uk/solutions/microsoft-dynamics/accelerators