Caltech CRM Celebrates its 13th Anniversary

Caltech CRM experts in implementing, integrating and using Microsoft CRM is celebrating 13 years trading and expertise in Customer Relationship Management (CRM).  To mark its teenage anniversary, Caltech is inviting business professionals to attend its Microsoft Dynamics Customer Relationship Management (CRM) bi-weekly web based events.

These free to attend web seminars will cover the xRM concept (Anything Relationship Management) and show core CRM capabilities, as well as taking questions about anything CRM!

As a Microsoft CRM Silver CRM accredited partner, Caltech CRM is well placed to offer such expert and specialised advice.  Caltech CRM’s web seminars will showcase Microsoft CRM, and give delegates valuable advice and information. 

Phil Callaghan managing director and founder of Batley based Caltech CRM says, “We come across lots of organisations who want to know more about CRM, or may want to know what CRM is and how it can help them.  Although CRM software has been around since before 1999 companies are now more than ever aware of what investing in IT can do for them.  The shift is a view to an investment – how the software can do more for them using less of their resources.  We want to know how organisations are getting on with CRM, how they can progress their systems to love them and ensure they are working correctly.”  

The Microsoft CRM seminars will take place every other Wednesday during 2012 at 10am.

These web based seminars will help businesses improve sales and marketing as well as gaining efficiencies through workflows and online management reporting.  The next seminar is on Wednesday 1^st February at 10am, and will talk about how to achieve high levels of CRM adoption. 

For further information or to register for any of the seminars, please contact Catherine Carlyle at Caltech CRM on 01924 507 280 or email George@caltech.co.uk.

All of these weekly meetings will take place over Go to Meeting.  If you require a one to one demonstration of Microsoft CRM please email George@caltech.co.uk and we will book one of our CRM specialists in to come  to see you.

www.caltech.co.uk

Caltech CRM Announces Weekly Web Seminars with Microsoft CRM

Caltech CRM a leading provider of Microsoft CRM, is inviting business professionals to attend its Microsoft Dynamics Customer Relationship Management (CRM) weekly web based events.

These free to attend web seminars will educate and inform delegates about implementing and using CRM, as well as the operational benefits.  The seminars also will cover all aspects of CRM, the Cloud and CRM, xRM concept (Anything Relationship Management) and specific vertical focus such as Housing Associations and CRM, Charities and CRM and so on. 

There will be a short topic covered every week giving you hints and tips and offering expert advice from one of the UK’s leading CRM organisations, Caltech IT Ltd (Caltech CRM).

As a Microsoft CRM Silver CRM accredited partner, Caltech CRM is well placed to offer such expert and specialised advice.  Caltech CRM’s web seminars will showcase Microsoft CRM, and give delegates valuable advice and information. 

Phil Callaghan managing director of Batley based Caltech CRM says, “We come across lots of organisations who want to know more about CRM.  They may have CRM and just not be getting the best from the system, or the system may not be well aligned to their processes.  That’s why we are doing these weekly webinars.  We want to know how organisations are getting on with CRM, how they can progress their systems to love them and ensure they are working correctly.”   

Callaghan continues, “These sessions are really to ensure that users or potential users of CRM get the information they need in an impartial way.  The sessions will evolve to be user lead.  So if users have any questions to ask why not let us know in advance and we can ensure we do a session designated to your specific query!”

The Microsoft CRM seminars will take place every Wednesday during 2012 at 10am.

These web seminars will help businesses improve sales and marketing as well as gaining efficiencies through workflows and online management reporting.  The first seminar is on Wednesday 18^th January at 10am, and will demonstrate how to create a simple workflow. 

For further information or to register for any of our weekly seminars, please contact Catherine Carlyle at Caltech CRM on 01924 507 280 or email George@caltech.co.uk.

All of these weekly meetings will take place over Go to Meeting.  If you require a one to one demonstration of Microsoft CRM please email George@caltech.co.uk, and we will book one of our CRM analysers to come over to see you.

CRM – Customer Relationship Management – Just Ask Sessions

Every week – without fail – Caltech CRM is running Just Ask sessions… 

Wednesday 18th January at 10am is our first session. 

Each session will run at 10am every Wednesday as a web meeting.

To register your interest email george@caltech.co.uk 

It doesn’t matter what you want to ask – no question is a silly question!…

Furthermore, if you would like to cover a specific topic – just ask us – by emailing george@caltech.co.uk

Caltech CRM Christmas Opening Times

Caltech CRM will close for Christmas 2011 at 1pm on Friday 23rd December.
If you are a client and need to log urgent support queries over the festive period please email support@caltech.co.uk.
If you would like more information about CRM please email george@caltech.co.uk and we will contact you on our return.

Caltech CRM will resume normal operating times on 3rd January 2012.

Merry Christmas and Happy New Year!

ITProfessionals.co.uk

Caltech CRM working with Simon On the Streets Secret Millionaire Featured Charity

Batley based Caltech, one of the UK’s leading suppliers and implementers of Customer Relationship Management (CRM) systems, has donated Simon On the Streets with Microsoft Dynamics CRM. The principle aim of the CRM system is to provide a better mechanism for managing sponsors and donors of the charity. 

Simon On the Streets is a registered charity, featured on the Channel 4 Secret Millionaire series, focuses on homeless people in Leeds, Bradford and Huddersfield.  Simon On the Streets offers support to encourage homeless people to access services to help them make positive changes to their lives.

The CRM solution has helped Simon On the Streets in a number of ways.  The benefits range from tracking their donations to ensure that the charity continues to grow and be successful, and providing a targeted way of contacting the right people about the various messages Simon On the Streets communicate to their various audiences. Microsoft CRM is also helping Simon On the Streets focus their efforts where they can make most use of the money they have and they constantly review their marketing efforts and enable and grow their volunteers.

Simon On the Streets volunteers’ help homeless people unlock services they may not be aware of, as well as care work that focuses on addictions, violence and mental health issues.  Simon On the Streets has helped so many homeless people over the years, and there are many more homeless people that continue to need their support.

Phil Callaghan, managing director of Caltech, commented; ‘It’s been a pleasure working with Simon on the Streets, such an inspirational charity.  Clive and the team are offering an essential service which positively changes the lives of so many people.  As well as the soup run and breakfast club, Simon On the Streets offers invaluable support programmes and outreach work.  We look forward in continuing to offer our support to Simon On the Streets, and hope other local businesses will join us.”

If you would like to help Simon On the Streets visit their website (http://www.simononthestreets.co.uk) or contact admin@simononthestreets.co.uk

Notes to Editors:

Caltech is one of the UK’s leading suppliers and implementers of Customer Relationship Management (CRM) software. It works with clients to manage their customer contact strategies, operational processes and daily business functions in order to maintain audience loyalty, increase awareness and ultimately drive sales. This is achieved by recommending, implementing and developing the very latest database technology including; Microsoft Dynamics CRM, GoldMine and HEAT. Integration is at the heart of CRM so Caltech only implements systems that work hand in hand with a client’s existing software from accountants systems to telephony packages ensuring optimum benefits and results every time.

Catherine@caltech.co.uk

Simon On the Streets is a registered charity that focuses on homeless people with a history of rough sleeping in Leeds, Huddersfield and Bradford.  It offers street based services to people with complex support needs who are not getting a service elsewhere.  Through the team of support workers and dedicated volunteers it aims to offer the necessary support to encourage people to access the services they desperately need to begin to make some positive changes in their lives.

admin@simononthestreets.co.uk

Microsoft Dynamics CRM 2011 Online – It’s Massive

Microsoft launched Microsoft CRM 2011 Online as a beta one year ago.  It launched at the end of January 2011, and since that launch Caltech CRM has seen a colossal interest in Microsoft CRM. 

Phil Callaghan, managing director of Caltech CRM, one of the UK’s leading suppliers of CRM solutions confirmed, “Since the launch of the beta of Microsoft CRM we had a massive amount of interest of clients wanting to find out more about it.  We had several companies using the beta of Microsoft CRM 2011 Online with us, and they all enthused about the product.”

Microsoft CRM can be implemented on premise or in the cloud.  It can be used directly with Microsoft, as Microsoft CRM Online, or it can be deployed as a hosted solution directly from Caltech CRM.

Phil Callaghan continues, “Microsoft has made the 30 day trials so accessible and easy.  There is no obligation, but people using the trials really see the power of the solution and love it.  We have been helping companies to sign up for the trial and we also offer a 2 hours free overview and discovery of the solution.  This really enables businesses of all backgrounds to get to grips with the solution and see how it can work for them using the xRM concept.”

Microsoft launched Microsoft CRM 2011 Online at an offer price of £22.75 per user per month.  This offer was available until 30^th June 2011 however, due to its success Microsoft continued the offer to December 2011. 

“The offer price, as well as the great functionality has really propelled Microsoft CRM into the business world for companies of all sizes.  The solution remains incredibly tailorable and easy to use, which is essential for any CRM project to be successful.  The price of Microsoft CRM 2011 Online is very affordable and great value against the serious CRM vendors.  Microsoft also launched charity pricing to ensure that not for profit organisations can also truly get on board with a great solution that will help them to get ahead.”

Due to the huge success of Microsoft CRM 2011, and the Microsoft CRM 2011 Online offer coming to a close in December 2011, Caltech CRM are offering free places at 4 seminars across the United Kingdom during November 2011. 

Callaghan concludes, “We have been working with Microsoft CRM since its conception and it’s great to bring a fantastic solution to so many organisations helping them to do more with less – with great functionality and at a great price.”

Notes to Editors:

Caltech is one of the UK’s leading suppliers and implementers of Customer Relationship Management (CRM) software. It works with clients to manage their customer contact strategies, operational processes and daily business functions in order to maintain audience loyalty, increase awareness and ultimately drive sales. This is achieved by recommending, implementing and developing the very latest database technology including; Microsoft Dynamics CRM, GoldMine and HEAT. Integration is at the heart of CRM so Caltech only implements systems that work hand in hand with a client’s existing software from accountants systems to telephony packages ensuring optimum benefits and results every time.

Catherine@caltech.co.uk

Caltech CRM Achieves Microsoft Silver Competency for Microsoft Dynamics CRM

Caltech CRM a UK leading supplier and implementer of Customer Relationship Management (CRM) software, has officially achieved Silver competency in CRM through the Microsoft Partner Network.  This competency further demonstrates Caltech CRM’s ability to meet Microsoft customers’ evolving needs in CRM.

To earn a Microsoft Silver competency in CRM, partners must complete a set of tests to prove their level of technology expertise, including customer references relating to CRM implementation and support, and employ or contract a required number of Microsoft Certified Professionals who are skilled on current technology relevant for the CRM competency.

Phil Callaghan managing director of Yorkshire based Caltech CRM said, “This Silver competency sets apart our expertise in CRM specifically.  We hope to continue to accelerate our customers’ successes as a leading CRM organisation”.

The Microsoft Silver competency in CRM showcases partners’ success within a specific technology, unlike the former certification programme which dealt with general technology accreditation, this Silver competency focuses on Caltech CRM’s core business and expertise in CRM technology specifically. 

With the Microsoft CRM Silver competency, Caltech CRM has demonstrated its specialised skill and expertise in deploying solutions with Microsoft Dynamics CRM.  

Notes to Editors:

Caltech is one of the UK’s leading suppliers and implementers of Customer Relationship Management (CRM) software. It works with clients to manage their customer contact strategies, operational processes and daily business functions in order to maintain audience loyalty, increase awareness and ultimately drive sales. This is achieved by recommending, implementing and developing the very latest database technology including; Microsoft Dynamics CRM and GoldMine. Integration is at the heart of CRM so Caltech only implements systems that work hand in hand with a client’s existing software from accountants systems to telephony packages ensuring optimum benefits and results every time.

Contact Catherine Carlyle Marketing Communications Manager 01924 507 280.  www.caltech.co.uk

CRM March 2011 Industry News

CRM News Updates – March 2011

Gartner’s London CRM Summit was held week of 14th March 2011.  Attendees discovered how supply and demand trends are changing the world of CRM.   

Gartner has also predicted that over the next 24 months, 30% of major orgaisations will deepen their online activities in social CRM, as awareness of social networks increase.  Harnessing these social media strategies and incorporating them with CRM will ensure that your organisation is making the most of this communication channel for customer service, sales and marketing.

Gartners summit focused much more on relationships rather than management.  It has identified that social media is driving a more honest and open way of doing business and managing contacts and relationships.  Gartner recognises that taking a strategic approach to social CRM is the best way forward using it as another communication channel rather than jumping in with both feet.

Using CRM software with social media is evolving and Microsoft Dynamics CRMs accelerator integration with Twitter has been available for some time. 

CRM is difficult to get right and Gartner estimate very few organisations are optimising their customer relationships. 

Ultimately social CRM is a strategy which requies openness and engagement with relationships of customers, suppliers, peers and more.  The relationships you optimise during the working day need to be beneficial for your company and have a positive change to the bottom line. 

Microsoft Dynamics CRM 2011 is launched on premise in the UK, adding to the popular Microsoft Dynamics CRM 2011 Online that was released early 2011.

Microsoft Dynamics CRM 2011 is a great release and has given more capability.

Great Time at the Yorkshire Mafia Conference

Caltech CRM exhibited at the Yorkshire Mafia Conference yesterday – WOW

Great Contacts

Great Set up and Administration

Great Organization

Great Speakers

Fabulous buzz

The day was a complete success.  There was a great vibe to the hall with people truly networking.  There was an opportunity for us to partner, to supply and to buy which was great. 

The organisers were helpful and on top of the show.  Nothing was too much trouble and everyone was asked how things were going.

Hope to see you at the next networking opportunity for the Mafia and continue the networking successes.

Well done Geoff, Danny and all the Yorkshire Mafia team.