Privacy Policy

How to Contact Us

CALTECH I.T. LIMITED (Caltech CRM) is a registered private limited company (no. 3701887). The registered address is Unit 66, Annexe 4, Batley Technology Park, Grange Road, Batley, West Yorkshire.  WF17 6ER.

If you have any questions pertaining to this privacy policy:

  • please contact the marketing team via george@caltech.co.uk
  • call us on telephone number: 01924507280
  • or in writing to Caltech IT Limited at the address above.

Introduction

Welcome to the website of Caltech IT Limited t/a Caltech CRM.  At Caltech IT Limited we are committed to safeguarding and preserving your privacy. This Privacy Policy explains what happens to any personal data you provide to us, or we collect from you.

We do update this Policy from time to time so please review it regularly.

 

Information We Collect

Personal Information means any information that may be used to identify an individual, including, but not limited to, a first and last name, a physical address and an email address or other contact information.  In the main you can visit Caltech IT Limited’s website without telling us who you are, or offer any Personal Information about yourself, however, to run and maintain our website we may collect and process the following data about you:

 

  • Information about your use of our website including details of your visits for example traffic data, pages viewed, location and resources you may view.
  • Information provided voluntarily by you, for example when submitting a Contact Us form, registering for webinars, downloading ebooks or other free resources from the Caltech IT Limited website where a collection form is in place.
  • Information that you provide when you communicate with us by any other means.

 

Use of Cookies 

Cookies provide information regarding the computer used by a visitor.  Some of our Web pages utilise “cookies” and other tracking technologies. A “cookie” is a small text file that may be used, for example, to collect information about Web site activity.

Where used, these cookies are downloaded to your computer and stored on the hard drive however the cookies will not personally identify you.

Some cookies and other technologies may serve to recall Personal Information previously indicated by a Web user. Most browsers allow you to control cookies, including whether or not to accept them and how to remove them.

You may set most browsers to notify you if you receive a cookie, or you may choose to block cookies with your browser.

Tracking technologies may record information such as Internet domain and host names; Internet protocol (IP) addresses; browser software and operating system types; clickstream patterns; and dates and times that our site is accessed. Our use of cookies and other tracking technologies allows us to improve our website and your web experience. We may also analyse information that does not contain Personal Information for trends and statistics.

 

How do we use this information?

Our collection of personal data is for its legitimate purposes which are business-related only.  Caltech IT Limited uses any information collected from you to provide our services to you.  By providing your personal data to us, you agree to storage and / or processing.

 

We will only share information within Caltech IT Limited and the information you share is processed through a secure data centre stored in the UK.  The information is processed through Microsoft Dynamics 365 (CRM software) and internal operating systems, with relevant governance controls and security levels.  We hold business contact details but not personal home phone numbers or home addresses.

 

We may contact you from time to time to provide information to you relating to other products that may be of interest to you that integrate with Microsoft Dynamics CRM / 365, to inform you of any changes to our services or to provide information to you that you request from us relating to Dynamics CRM / 365 or our services.  This will only be provided where you have provided consent to receive such communication.

 

The frequency of our communication is measured and we provide the capability for you to control your marketing preferences.

 

We do not share data with third parties unless specifically agreed by the person, for example, if that person is interested in a third-party solution and wishes Caltech IT Limited to make an introduction.

 

If at any time the business is sold, information will be passed to the buyer under a non-disclosure agreement.

 

We never sell data.

 

Please note Caltech IT Limited cannot guarantee the security of data that you choose to send us electronically, and sending such information is at your own risk.

 

GDPR

Under the General Data Protection Regulation (GDPR), you are also granted further rights. These include:

Right to access

You can ask what information we hold about you and we will provide that information.  Any requests for data should be made in writing to Caltech IT Limited at the address above.  You will receive copies of any data we hold, about yourself, within 30 days of us receiving identity confirmation.

 

The right to rectification

If any information is incorrect you can ask us to correct it.

 

The right to restrict processing

Caltech IT Limited will continue to store personal data, but not process it, respecting your consent given.  Caltech IT Limited always provides the opportunity to opt-out of receiving future communications and fully respects such requests.

 

The right to be forgotten

It is Caltech’s policy to de-activate data within its Dynamics 365 system, however, you can ask us to delete the information that we hold about you in certain circumstances. For example, where we no longer need the information.  Caltech IT Limited reviews the retention of personal data records on a regular basis using alerts in its Microsoft Dynamics 365 Customer Relationship Management software.

 

We will hold your information for as long as is necessary for the relevant activity, or for as long as contractually required.

 

The right to object

If you wish to no longer receive marketing materials you can unsubscribe or tell us and we will cease to use your information for marketing purposes.