GoldMine Support

There will be times when you need expert advice on problems that may occur with your system.  Our support desk is open Monday to Friday.  Each call is logged and tracked through our CRM system to solution.  We have in place a number of Service Level Agreements (SLAs) to ensure we are meeting our clients expectations.

We have successfully supported GoldMine sites for 11 years and have a wealth of experience.

We offer end user support on GoldMine.  This support option usually derives from an end user who needs to do something with CRM but may have forgotten how to do it.  The end user would contact their onsite administrator who would then escalate the issue to Caltech.  This also supports any problems, questions or requests that our customers may have.

Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887