• ABOUT US
  • SOLUTIONS
  • NEWS
  • INDUSTRIES
  • ABOUT CRM
  • CONTACT US
  • RSS FEED
Home > Solutions > HEAT
  • Home
  • Blog
  • Not for Profit
  • CRM for Marketing
  • CRM for Sales
  • CRM for Service
  • CRM for Management
  • HEAT Help Desk Solutions
  • Demonstrations
  • HEAT Plus Knowledge
  • HEAT Plus Mobile
  • HEAT Self Service
  • HEAT Plus Voice
  • HEAT More Information
  • Case Studies
  • White Papers

HEAT

Help Desk Solutions

Award winning Service and Support

The HEAT family is a comprehensive service solution.   HEAT Support Desk Software enables businesses to streamline customer and employee interactions.

Key Benefits:

  • Flexible easy to configure workflow automation – the messaging centre and AutoTasks ensure users can quickly and easily customize and automate processes, including escalations, employee set up and change processes without the need for a programmer.
  • Centralized reporting capability allows more than 200 predefined reports quickly.
  • HEAT automates inbound and outbound email communication, allowing the service organisation to maximise their resources.

Follow Us

Copyright 2009 Caltech IT Limited

  • Privacy Policy |
  • Sitemap |
  • Terms of Use

Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887