HEAT® Plus Knowledge
The Power of Information
With HEAT Plus Knowledge, service agents can publish and retrieve intellectual capital across the entire organization.
HEAT Plus Knowledge facilitates collaboration among experts by making it easier to share information through document searching, storage, indexing, reporting and authoring capabilities.
Benefits
- Optimized service delivery
- Information available across business units
- Organise real-time information without duplication
- Eliminate the repetition of research queries
- Reduction of training time and decrease escalation rates
- Improve resolution and response rates
- Ability to store documents in the format they have been saved in and search for nearly any document type including ODBC
- Removing the barriers to collaboration by helping agents find information they need regardless of its location
- Increase compliance by ensuring that support technicians have the information they need to comply with current policies, by providing a single point of access to up to date information.
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Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887