HEAT® Plus Mobile
Bring the Service Desk into the Field
With HEAT Plus Mobile, the service team can come to the customer. Technicians can be in the field, in the middle of a service call, yet still receive new service tickets and up-to-the-second alerts, just as though they were sitting at their desks.
The HEAT Plus Mobile interface for BlackBerry provides access to the HEAT console, tracking tools, customer data, assignments, data-logging functionality and more.
Benefits:
- Lower service costs by reducing travel time between calls
- Improved response rates with real-time tracking and wireless synchronisation
- Eliminate the repetition of research queries
- Full security with secure wireless operation and encryption
- Real time information available for all teams
- Real time data access means that technicians can provide exceptional service to customers wherever they work
- Time saving. As soon as a service request comes in, its in the hands of a field technician.
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Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887