HEAT® Plus Voice

Giving the Help Desk a Voice

HEAT Plus Voice, brings much-needed help to the help desk with voice-activated support. Part of the FrontRange multi-channel communication platform, integrated IP telephony greets callers with automated prompts for intelligent call routing. Routine requests can be handled automatically with menu-driven self-help and automated password resets.

Benefits include

• Lower service costs with agent-less service for self-help functions
• Improved service access to the right agents with skill-driven routing
• Reduced costs with shorter and fewer calls
• Extend the service desk with 24×7 Voice Self Service
• Shorten Calls by using Caller I.D. and “Reason for Call” before Ring
• Improve SLA escalations with real-time call ticket screen pop
• Dynamic processes with outbound IVR notification calls
• Optimize service staff levels

Provide Differentiated Multi-Department Support

Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887