HEAT® Self Service™

24×7 End User Access

With HEAT Self Service, employees or customers can submit service requests or get status updates over the web. HEAT Self Service integrates out of the box with HEAT® Plus Knowledge providing web-based self help and access to the knowledge base to help reduce the “how-to” support requests. The powerful self service module lets customers access the problem-solving capabilities of the HEAT application from any web browser when issues arise—day or night.

Benefits:

• Improve customer communication at every level
• Reduce call volumes
• Ease agent workload
• Optimize staffing levels
• Enhance end user satisfaction levels

Get results with HEAT Self Service

24 x 7 Access for Customers - Open your service desk to your customers, even when there isn’t someone around to answer the phone.

Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887