White Papers

For further reading please find attached two FrontRange white papers. 

For further information or assistance, please contact catherine@caltech.co.uk

• This briefing paper explores some of the major challenges facing those who manage help desks.
• Knowledge Management is a methodology for capturing, optimizing, delivering and maintaining a collection of information that provides guidance or action, and is of value to the organization.  When a support professional has access to knowledge, they can quickly assist customers with problems and inquiries.

Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887