Hosted Microsoft
Microsoft Dynamics Hosted CRM
Caltech uses online technology to enable your business to work smarter, faster, and achieve more for less.
Caltech provides Microsoft CRM 2011 as a hosted solution; Caltech CRM Online. This can sometimes be referred to as Cloud CRM or SaaS – Software as a Service. This simply means that we manage the hosted environment ensuring updates and performance.
Hosted Dynamics CRM gives you complete access to CRM with without having the full back end stack of hardware and other software. There are no requirements for a server, infrastructure, or IT staff to manage it.
This simply means that our customers outsource their CRM software to Caltech which reduces initial capital investment and provides the same benefits. This allows businesses to take advantage of sophisticated customer acquisition and retention tools that help build secure profitable relationships without taking the risk of significant, upfront capital investment in licenses.
Hosted CRM is ideal for small and medium sized companies. However, large organisations are also enjoying the power of choice of hosted CRM with Caltech. From housing associations to hospitals and large scientific organisations, hosted CRM is a great option for large businesses. And let’s not forget charities.
Not for profits with a registered charity number can also enjoy a hosted environment at a competitive and affordable monthly charge.
Caltech offers a hosted CRM solution which is paid for monthly per user including support. This reduces the initial cost of licenses and the need for servers and other hardware. With Caltech you are simply subscribing to a web-based service monthly – there are no unnecessary lengthy tie-ins to our service.
Caltech also works with other partners providing a reliable trusted platform for their clients CRM solutions. We work with these partners and communicate with them directly.
An obvious benefit of hosted Microsoft CRM is that our clients are only paying for the licenses they are using. There is no costly licensing waste and we offer a great level of support.
Hosted CRM how does it work?
In basic terms access to your hosted CRM solution is via internet access. This does not limit users of Microsoft CRM to use a web interface, that’s an option, they can still use Outlook to access their system.
The data is stored in a data system which is secure. The maintenance of your hosted CRM environment is down to Caltech therefore reducing your employee costs to maintain your CRM system. And that’s not all, your network and IT teams, will not have to spend time installing and upgrading, as it’s carried out by us.
Choosing hosted Microsoft CRM with Caltech means that your product upgrades will be supported as well as roll ups (small bug fixes or patches that come out periodically from software providers). Before these roll ups are applied we test them to ensure they do not cause our clients issues. We communicate before we put them on to your live system.
On Premise or Hosted
There is no right or wrong answer and as we have explained hosted CRM is available to any size of organisation. To help clients decide we give key facts based on your requirements and processes. When we produce a quotation we provide costs for an in-house implementation and also hosted costs; this will help you decide what’s best for your organisation now and going forward, which method of implementation will give you the best return on investment.
Hosted Microsoft CRM and Customisation
We read all the time that hosted CRM solutions have limits to the extent of which they can be customised, compared to on premise (in house) programs. We would like to break this paradigm. Working with Caltech to host and customise your Microsoft solution means we can do lots of clever customisation and integration, even with SQL. Talk to us – we will advise if it can be done – and as independent CRM specialists and Microsoft CRM Silver partners, we have great capability to customise, integrate and develop on our hosted platform.
Hosted CRM Reliability
The reliability of our hosted CRM environment is inherently reliable. We have chosen to host with a number 1 provider that guarantees its services. Wherever you have an internet connection you will be able to access CRM and instantly be able to continue working. We are a CRM SPLA partner.
Choosing a Microsoft CRM Hosting Provider
As described in this article, Caltech is skilled at customising CRM across many industries in our own hosted environment. If you are looking for independent specialists in Microsoft CRM and a solution to your remove your process headaches, Caltech may be able to help.
We do not “pump and dump CRM”. Hosted CRM implementations can be as complex as on premise solutions. You can be assured that working with Caltech will provide you with a great solution that works the way you do.
Benefits of Hosted CRM from Caltech at a Glance
- Pay monthly, per user flexibility
- Local or Hosted Microsoft exchange email integration
- Daily data backup offsite
- Software assurance included
- Reduces initial outlay of Hosted CRM
- Its available for all organisations regarding of size or if they are profit making or not
- Full configuration available to ensure that Microsoft CRM meets unique requirements and processes
- Phone and online support
- No lengthy contract tie ins
- Can be implemented with customisations, integration and development
- Offers security and reliability
to find out more email george@caltech.co.uk or call us on 01924 507 280
Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887