Service

Service – the frontline support to your most important asset.  Your customers.

With Microsoft Dynamics CRM your service team will not only build stronger relationships with your customers, they will also reduce costs inherent in providing excellent customer support.  The familiar interface and advanced productivity features of Microsoft Dynamics CRM, helps customer service representatives rapidly address customer service issues.

Benefits to service teams are:

• Enables your Service Team to be more responsive, with access to up to date information.
• Features that automate and streamline customer service processes so your company can accurately serve each customer quickly and profitably.
• Manages work more efficiently.
• Delivers superior customer service using advanced organisational case management to quickly create, manage and resolve service issues.
• Automates service processes by assigning, managing and resolving support incidents with automated routing, queuing, and escalation of service requests, and auto response email.
• Resolves issues quickly and accurately by improving your first-call resolution rates using searchable, shared knowledge base of information organised by product and service category.
• Quickly search and despatch skilled service professionals, tools and resources across service locations to deliver value added services for your customers.
• Continuous measurement of customer satisfaction during each service interaction, aiding long-term customer loyalty for your business.
• An eService accelerator aids service teams and is invaluable.

To see a demonstration of how CRM can help your Service Team see us on You Tube or, contact jonathan@caltech.co.uk

See a service focused demonstration of Microsoft CRM on you tube: Click here>

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