Caltech are a provider of Microsoft Dynamics CRM 2011 and are based near Leeds in West Yorkshire.  We have clients across the UK and further afield in France, America and even Australia.

Microsoft Dynamics CRM is not just a piece of software.  Its a comprehensive CRM solution which requires a great change in the policies and procedures of how an organisation works, and provides support to its customers.

Changing to a customer centric business model can be very difficult to implement but Microsoft CRM provides a great platform to help to achieve that across your organisation, building on successes.

A Microsoft CRM implementation must have strong commitment from senior management and it must be communicated throughout the business.  Without this passion Microsoft CRM will not achieve what it could, even with the best implementation in the world!

Looking into the 80′s and 90′s the most successful solutions were “point” solutions; providing focused activity such as Microsoft Project.  This was easy to implement and were accepted more easily as often there would be a group of users and just in one area.

The key differentiator of Microsoft Dynamics CRM 2011 is that is works and is used by many – marketing, sales, service, management and others.  Back office and front office being integrated.

Caltech have an excellent Microsoft CRM implementation process which minimizes this risk and will help you to engage those users throughout the process, so that we work with you to develop a great system to underpin your processes, and that your end user will all love and want to use.

Microsoft Dynamics CRM 2011 is a powerful solution.  To find out more contact George@caltech.co.uk.

Caltech CRM provides Microsoft Dynamics CRM 2011 across the UK.  They are based in Yorkshire and have a great record of implementing organisations of all sizes to be more successful and more profitable.