Microsoft Dynamics CRM Support

There will be times when you need expert advice on problems that may occur with your system.  Our support desk is open Monday to Friday.  Each call is logged and tracked through our CRM system to solution.  We have in place a number of Service Level Agreements (SLAs) to ensure we are meeting our clients expectations.

We have two support options:

1.         End User Support

This support option usually derives from an end user who needs to do something with CRM but may have forgotten how to do it.  The end user would contact their onsite administrator who would then escalate the issue to Caltech.

2.         Administrator Support

The administrator support involves development of the system or to give advice to the administrator of the best way of achieving their aims and support of their changes.

Registered Address : Caltech IT Ltd, Unit 66, Annexe 4, Batley Business Park, Grange Road, Batley. West Yorkshire. WF17 6ER Registered in England Company Number 03701887