Working with housing associations has enabled us to generate a great tenant, property and call routing management system. Working with our partner organisation we have developed Keyfax Contact Manager, a Flexible Response Management System, using Microsoft CRM for housing associations.
Using the contact manager solution offers effective customer excellence, a single view of the resident, as well as scripting and information history and activities.
By combining Microsoft Dynamics CRM and a wealth of experience of social housing and contact centres, our partnership has created a truly integrated system to help housing associations deliver effective customer service.
Keyfax Contact Manager works over the Microsoft CRM platform which has been tailored and configured to work at a high level with housing associations. This focus enables housing associations to manage both response communications and relationship communications.
Advisors are able to use intelligent scripts that have been developed over years, to deal with enquiries from residents in a professional way, with information available to help ensure that each and every call is dealt with in the same way, effectively and most importantly to fruition.
Every time information is collected it is there for everyone to benefit from. The residents will see a raised level of service whilst the call handlers will feel empowered and able to close calls quickly and efficiently. It means that your advisers will understand your tenants needs and what they need, see their history and be able to be proactive and helpful.
Using our Microsoft CRM for housing associations solution means that housing associations are able to provide both your tenants and staff with information to benefit your bottom line, as well as giving your management teams full reporting capability and useful information.
We are offering free demonstrations to fit your time and needs of Microsoft CRM for Housing Associations.