Whether you’re a small business or a large-scale enterprise, there are lots of reasons to choose Microsoft Dynamics CRM, now re-named Microsoft Dynamics 365 for Customer Engagement (CE).
#1 Helps you gain competitive edge
As you would expect from a market leader like Microsoft, it’s a feature-rich, highly capable CRM solution, designed to help companies like yours to make better decisions; build customer relationships and operate more efficiently.
#2 Highly flexible, highly functional
There are various applications for sales, service, marketing, projects and HR. What’s particularly exciting about Microsoft Dynamics CRM is that it can be scaled to suit your organisation’s needs now and into the future.
#3 Win good customers, and keep them
Because the sales, marketing and customer service modules can be integrated, everyone has access to a one-truth source of customer insight. This makes it super-easy to communicate consistently with your customers, and unify their experience with your brand regardless of whether they visit a store, engage online or pick up the phone.
#4 Increase productivity
Access to good quality information from a central source means your teams can work more effectively. They will spend less time drawing information from disparate sources and more time analysing data through easy-to-use dashboards and reports. This supports better and faster decision-making, making your teams more productive.
#5 Improve your processes
Microsoft Dynamics CRM is highly adaptable so can be configured to the business processes you use. Many people use their CRM implementation as an opportunity to adapt and improve their business processes, of course. The capability within Microsoft Dynamics CRM means you do thing show they should be done, no compromise.
#6 Cost-effective licensing
Microsoft Dynamics CRM licensing means you pay only for what each user needs – there’s no wastage – so it is a cost-effective choice. We can help you navigate your way through Microsoft’s licensing requirements to that you get the right licenses in place.
#7 Safeguard your data
The introduction of GDPR rules means it’s now more important than ever to collect, store and manage data about customers, employees and suppliers in a compliant way. Microsoft Dynamics 365’s cloud-based solution means your data is held securely, and you are less exposed to the risk of system failures which are a necessary consideration with an on-premise solution.
Different organisations will use Dynamics 365 CRM for varying reasons. Our clients appreciate the fact that we have more than 20 years’ experience in CRM implementation, so we are well placed to help each client get the best from Dynamics CRM.
If you are trying to decide whether to choose Microsoft Dynamics 365 CE, our CRM specialists will help identify your organisation’s needs and priorities, and will then advise whether Dynamics is an appropriate fit. If it is, they will also help you to understand what aspects of Microsoft Dynamics 365 CE will be most useful to you, depending on the problems you wish to solve and the goals your wish to achieve. Our methodical approach to CRM implementation means your organisation can start enjoying the benefits sooner rather than later.