About us

It all began in 1999…  About us, Caltech I.T. Limited (Trading as Caltech CRM) was established in 1999 by Phil Callaghan, and is now one of the UK’s leading suppliers and implementers of Customer Relationship Management (CRM) software, namely Microsoft Dynamics 365 and CRM.  Importantly Caltech is a Microsoft Dynamics CRM Partner.

As Microsoft Dynamics CRM and Dynamics 365 consultants, we are passionate about building CRM systems that deliver clear results and give clarity to complex business challenges.

The team at Caltech help clients to do more for less and ensure that every client loves to use Dynamics CRM, realising its value and benefits.

What makes us different?

Our transparency.  We do what we say we will do.  We challenge the off the shelf CRM model and take a different approach by focusing on what matters to our clients.  We commit to delivering precise CRM solutions focusing on the benefits customers will see after CRM is implemented.

In addition, we offer experience and expertise in mapping processes to Dynamics CRM, saving wasted time and money.

We work hard to ensure that your IT environment is robust and that CRM is implemented properly.  Working with Caltech CRM means you are in safe hands.

We work closely with our clients throughout a CRM implementation to truly understand what they are trying to achieve.  Our consultants take the time to get under your skin to ensure that CRM will work for you.

About Caltech CRM Our Approach

Our Approach –  Discover, Diagnose, Do, Deliver.

Our Approach Discover

Discover: We listen.  By listening we can ensure we know your challenges and importantly your goals.  We can help to understand these challenges and deliver tangible solutions.

Our expertise helps us to ask good questions.  Share your business challenges with us, and we will help you overcome them using CRM software.  We create your CRM proposal which outlines your current position, objectives and future strategy.

Our Approach Diagnose

Diagnose: We apply our experience of over 20 years’ in CRM consultancy, and our expertise working with Dynamics CRM, to find the best path for your needs.  Not one size fits all and we offer a bespoke approach to suit your challenges and your budget, from consultancy to a full agile sure step project.

With over 400 implementations of various CRM systems we can really offer great advice on scoping your CRM requirements.

Our Approach Do

Do: We will do what we say we will do.  We are truly transparent.  Each action we take is set out and agreed prior to us doing the work which means that you feel in control and can see the value of your CRM solution.

Your CRM implementation needs to be right first time and we need it to be right as well.  We are there every step of the way to ensure CRM delivers the result you set out to achieve.

Our Approach Deliver

Deliver: Once your site is delivered it’s time to review.  Our support will continue for as long as you need it.  We have strong connections with our customers, ensuring they retain their competitive advantage.  We strive to help clients get continued value from their software.  Every customer has a dedicated account manager who works hard to keep you informed and continue to help to reap the rewards of CRM.


Trust us to make your Microsoft Dynamics CRM implementation a success.  We deliver Dynamics CRM and we do it really well.

In addition Caltech IT Limited also offers its Guarantee – Click on the image to find out more!

Caltech IT Limited Guarantee