Microsoft Dynamics 365 brings together powerful Customer Relationship Management (CRM) and Enterprise Resource Planning (ERP) solutions in one cloud package.
Microsoft Dynamics 365 is a powerful business management tool, helping you get ahead of the competition to win new business and to look after your customers so they never want to leave. Start with the applications you need and grow your use of other applications as your organisation develops.
There are eight core applications covering all key business areas: sales, field service, operations, marketing, customer service, project service, finance and customer insights.
Dynamics 365 Sales application
- Helps your business grow using a bespoke sales process and providing reporting
- Enables your business to focus on the best sales opportunities
- Maximises the efficiency of your sales team using collaboration and mobile working.
Dynamics 365 Customer Service application
- Enable your customer service teams to make decisions and provide great service
- Provide end to end customer service, sending relevant messages and communications in the way the customer needs and wants it.
- Self-service customer support makes it easy for your customers to find answers, quickly…
Dynamics 365 Operations application
The Dynamics 365 operations functionaltiy provides powerful ERP tools including:
- Warehousing solutions
- Transport management
- Budgetary planning
- Point of sale system
Available as an application or plan in Dynamics 365 Enterprise Edition.
Microsoft Dynamics 365 Financial application
The financial application is available as an application or a plan in Microsoft Dynamics 365 Business Edition.
Microsoft Dynamics 365 Field Service application
- Scheduling solutions, ensuring the correct engineer is despatched to the right job each time
- Gives engineers the ability to stay in touch with the office
- Optimises scheduling
Dynamics 365 Project Service application
- Project planning
- Resource scheduling
Microsoft Dynamics 365 Marketing application
- Bringing your data to life to target the right messages to the right person every time.
- User friendly solutions to drive you end to end marketing needs.