Spotlight on Microsoft Dynamics 365 Enterprise Edition
Microsoft Dynamics 365 Enterprise Edition released today, 1st November 2016.
It includes full functionality of Dynamics AX, now be packaged in Dynamics 365 as “Operations”.
Within the Dynamics Enterprise edition is plan 1 business applications which provide current CRM functionality such as sales, field service, customer service, project service automation and marketing. These are available as individual apps.
There is also an additional application which is new, called Powerapps. This will also include “Flow”. I will write more about this as it is released!
Light users are able to purchase licenses called Team members which are similar to the CRM essential licensing. The Dynamics 365 Enterprise license also has Full Users. The full users replace the old CRM Professional users; for those using Microsoft Dynamics CRM Online. The full user licenses can be bought using application licensing, for example, sales app or customer service app. The second way a full user can purchase is by purchasing a plan.
Please see the plans below which I have set out in a visual:
Microsoft Dynamics 365 Enterprise Edition Plan 1
(includes all CRM Online functionality and full Powerapps).
Microsoft Dynamics 365 Enterprise Edition Plan 2
(includes all CRM Online functionality and Full Powerapps as well as Operations).
Now that Dynamics 365 Enterprise Edition is released, each of these applications can also be purchased as separate product codes.
The move from Microsoft Dynamics CRM to Dynamics 365 is one which will add more functionality for businesses and organisations to get ahead. Whilst the name Dynamics CRM has now gone, Dynamics 365 has replaced CRM and allow its users to use the same rich functionality. As well as sales, customer service and marketing which we see in traditional CRM solutions, Microsoft has taken the interesting and committed move to ensure that its software technologies are easier than ever for its customers to use.
For customers already using Microsoft Dynamics CRM Online, there are transition plans in place. Likewise for Dynamics CRM On-Premises customers. As CRM consultants we will help our clients to transition to Dynamics 365 as their contracts renew.
To find out more about Dynamics 365, please contact George@caltech.co.uk